Effective Date: May 28, 2025
Welcome to www.planmykenyantour.com (the “Website”), owned and operated by PMK Tours and Travels Ltd (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.
By using this Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to improve our services, respond to inquiries, and provide you with an unforgettable safari and travel experience.
1.1 Personal Information
You may provide personal information when:
- Booking a safari or making inquiries
- Filling out contact or booking forms
- Subscribing to newsletters
- Participating in surveys, contests, or promotions
This may include:
- Full name
- Email address
- Phone number
- Passport or ID information (for bookings)
- Billing or payment details
- Travel preferences
1.2 Non-Personal Information
When you browse the Website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the site
- Referring websites
This information helps us understand how users interact with the Website and improve performance and user experience.
2. How We Use Your Information
We use your information to:
- Confirm safari and tour bookings
- Process payments and send invoices
- Provide updates and customer support
- Respond to inquiries or service requests
- Send promotional materials (with your consent)
- Improve the Website and our service offerings
- Comply with legal obligations
3. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information. However, we may share it with:
- Trusted service providers such as hotels, tour guides, transportation providers, and payment processors who assist in delivering our services
- Legal authorities when required by law or in response to valid legal requests
- In the event of a business transfer, such as a merger or acquisition
All third-party partners are expected to handle your data in accordance with this Privacy Policy.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze traffic patterns and visitor behavior
- Personalize your browsing experience
- Remember your preferences for future visits
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on the Website.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill your bookings
- Provide customer support
- Meet legal, tax, or accounting requirements
Once the data is no longer required, it is securely deleted or anonymized.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your personal data, including:
- SSL encryption for secure data transmission
- Secure payment gateways
- Role-based access control and authentication measures
While we take security seriously, no method of online transmission is 100% secure. We encourage you to also take personal precautions to protect your data.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct or update your personal information
- Request deletion of your data
- Object to or restrict how your data is processed
- Withdraw your consent at any time
- File a complaint with a data protection authority
To exercise any of these rights, please contact us at info[@]planmykenyantour.com.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of those websites separately.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can delete it promptly.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised Effective Date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:
PMK Tours and Travels Ltd
📧 Email: info[@]planmykenyantour.com
🌐 Website: www.planmykenyantour.com