Privacy Policy

PMK Tours & Travel Ltd ("PMK Tours", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit planmykenyantour.com or use our safari planning and booking services. This Privacy Policy explains what information we collect, how we use it, and the choices and rights available to you.

1. Who We Are

PMK Tours & Travel Ltd is a Nairobi-based, Tourism Regulatory Authority (TRA) licensed tour operator specialising in private, tailor-made safari experiences across Kenya and East Africa. If you have any questions about this Privacy Policy or how your data is handled, you can reach us at [email protected] or +254 769 157 229.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly — when you submit an enquiry, request a quote, or contact us through our website forms, WhatsApp, phone, or email, we may collect your name, email address, phone number, country of residence, preferred travel dates, group size, and any details you share about your trip preferences or requirements.
• Booking and travel information — if you proceed with a booking, we may collect additional details necessary to arrange your safari, such as passport information, dietary requirements, and emergency contact details.
• Automatically collected information — when you browse our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, and referring website, using tools such as Cloudflare Web Analytics and similar services.
• Cookies — our website may use cookies and similar technologies for site functionality, analytics, and advertising. See Section 4 below for details.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide safari quotes and itineraries;
• Process and manage bookings, including communicating with lodges, camps, parks, and transport providers on your behalf;
• Send booking confirmations, payment reminders, and trip-related communications;
• Improve our website, services, and customer experience;
• Comply with legal, regulatory, and tax obligations; and
• With your consent, send occasional marketing communications about our safari packages and offers, which you may opt out of at any time.

4. Cookies and Advertising

Our website may use cookies for essential functionality and analytics, and may display advertising through third-party networks such as Google AdSense. Google and other third-party vendors may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalised advertising by visiting Google's Ads Settings, and you can control or disable cookies through your browser settings at any time.

5. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary to deliver our services, including:

• Accommodation providers, parks, conservancies, and ground transport partners involved in fulfilling your safari;
• Payment processors such as bank transfer providers, Wise, and PayPal, solely to process payments;
• Service providers who help us operate our website and communications (for example, our contact-form and analytics providers); and
• Authorities, where required by law or to protect our legal rights.

6. WhatsApp and Third-Party Communication Channels

We offer WhatsApp as a convenient way to contact us. Messages sent via WhatsApp are also subject to WhatsApp's (Meta's) own privacy policy and terms, which govern how that platform handles your data.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

8. Your Rights Under the Kenya Data Protection Act, 2019

If you are in Kenya, or your data is processed by us, you have rights under the Kenya Data Protection Act, 2019, including the right to:

• Be informed of how your personal data is used;
• Access the personal data we hold about you;
• Request correction of inaccurate or outdated data;
• Request deletion of your personal data, subject to legal exceptions;
• Object to or restrict certain processing of your data; and
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from minors. Trip enquiries involving travellers under 18 should be submitted by a parent or legal guardian.

10. Links to Other Websites

Our website may contain links to third-party websites, such as lodge or park authority websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone / WhatsApp: +254 769 157 229
• Based in: Nairobi, Kenya